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INOKIM Return and Refund policy

Return and Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

To start a return, you can contact us at support@inokim-london.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

You can always contact us for any return questions at support@inokim-london.co.uk



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right



Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too

INOKIM Spare part

INOKIM Spare part

 

INOKIM Spare part

 

ABOUTINOKIM

Inokim believe in a sustainable, beautiful and peaceful world in which humanity evolves and strives! Here at Inokim, it is our mission and duty to innovate and create sustainable products to keep this planet thriving for future generations.

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